At Raya Stays, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with our services, website, or communicate with us. By using our services, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of personal and non-personal information:
Name, contact information, and address details
Booking and transaction information
Payment details (processed securely via third-party providers)
Communication preferences and customer service interactions
IP address, browser type, and device information
Website usage and interaction data through cookies and analytics tools
How We Use Your Information
We use the information collected for the following purposes:
To provide and manage our hospitality services and consulting
To communicate with you about bookings, support requests, and service updates
To process transactions and send confirmations or invoices
To personalize your experience and improve our website functionality
To send marketing communications (where permitted by applicable laws)
Sharing of Information
We do not sell your personal information. We may share your information with:
Service providers who perform functions on our behalf (e.g., payment processors, email service platforms)
Legal or regulatory authorities when required by law
Business partners or consultants for delivering services you’ve requested
International Data Transfers
As Raya Stays operates globally, your personal information may be transferred to and processed in countries outside your country of residence. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. When no longer needed, your data is securely deleted or anonymized.
Your Rights and Choices
Depending on your location, you may have the right to:
Access, correct, or delete your personal data
Restrict or object to certain processing activities
Withdraw consent where applicable
Request a copy of your data in a portable format
To exercise any of these rights, please contact us at [email protected].
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.
Opt-Out Instructions
If you no longer wish to receive marketing communications from us, you can opt out by:
Clicking the “unsubscribe” link at the bottom of our marketing emails
Contacting us directly at [email protected]
Please note that you may still receive service-related communications, such as booking confirmations or important updates.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]